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Phixel Hero Stop Notice & Compensation

2017-09-21 02:13:29

Dear players,

Greetings!

We are sorry to announce that Phixel Hero will cease operation. Phixel Hero has caught many players’ attention and won support of players shortly after its official release in 2015. it has brought lots of fun to everyone of you. We know that it is your continuous support and encouragement that keep us to overcome numerous difficulties over the last 2 year. No matter you are the user of Games321 or an Phixel Hero’ player, we would like to thank you for your long-term support.

However, everything has to come to an end sometime. Since our contract with the game developer is about to expire and the future development of the game is terminated, we are sorry to inform you that Phixel Hero will cease operation on October 23. All game contents, top-up service will be shut down. Sorry for all the inconveniences that may have caused to you. For those who still own the top-up coins, we decide to give out compensation to minimize the loss.

Specific service shutdown time and compensation are as follows:

Sept 27. 2017
Shut down top-up service

Sept 27, 2017
Players can apply for compensation.

October 16.2017
Shut down all servers

October 16, 2017
Close compensation application. Compensation will be sent within 10 working days.

October 23.2017
Close game website, forum. From then on, Game321 will not accept or process any account, character and compensation related issues for Phixel Hero.

 

About the Compensation

To thank everyone's support for Phixel Hero over the last 2 year, we will give out the uttermost compensation after June 1
Compensation Request Time: Sept 27, 0:00:01-October 16, 2017,23:59:59
Compensation Standard: 20% of your total top-up amount in history made for Phixel Hero will be converted into new game coins prorata.
Game for compensation: Players can choose Ragnarok Journey to receive compensation
For example: Player A’s has topped up 1,000 USD in Phixel Hero in history. After verifying his/her compensation request, the system will send game coins worth 200 USD (8000 Diamonds)to the game character player A chooses to receive compensation within 10 working days after October 16.
Compensation procedure and method:
1.Players need to submit a request to redeem Gold and can redeem after being verified by the official staffs.
2.Information required for the request:
Phixel Hero account name
Sever
Character name
Gold topped up and 2 latest screenshots with top-up details.


Note:The screenshots must be like these with the transaction id or others as it shows below.Or it is disqualified and you could not get the compensation rewards.Your request post will be ignored and deleted directly!

Ragnarok Journey account.
Server name with character created in Ragnarok Journey
Character name in Ragnarok Journey
3. When a request is submitted, the Phixel Hero account will be frozen. The converted game coins will be sent to the character specified in the request.
4. Each account can only receive refund once from one char under the same account.


Note:

1.It is suggested to use the same account to receive Gold converted from Phixel Hero.
2.The final interpretation right is reserved by Phixel Hero operation team.

We sincerely hope that you will support and help the development of Game321. Thank you!
If you have questions or problems, please post below or email support@game321.com
Lastly, we hope you enjoy playing new games and get to know more friends!

 

Phixel Hero Operating
Sept 21,2017

 

 


 

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